Introduction

Holmes Realty Ltd. is committed to protecting the privacy of people whose personal information is held by our company through responsible information management practices. Any personal information provided to Holmes Realty Ltd. is collected, used and disclosed in accordance with British Columbia’s Personal Information Protection Act (PIPA).

What is Personal Information?

Personal information is recorded information about an identifiable individual. Personal information includes such things as an individual's name, address, e-mail address and phone number. When we collect your personal information we must identify:

• The purpose for collecting the personal information,
• The legal authority for collecting it, and
• The contact information of our Privacy Officer who can answer your questions about the collection of that information.

Information Automatically Collected

If you visit our web site to browse, read pages, or download information, we will gather and store certain information about the visit. The following information is automatically collected and stored:

• The Internet Protocol Address and domain name used. The Internet Protocol address is a numerical identifier assigned either to your Internet service provider or directly to your computer. This address can be translated to determine the domain name of your service provider (e.g. telus.ca or shaw.ca);
• The type of browser and operating system;
• The date and time of the visit; and
• The web pages or services accessed.

Information collected automatically is used for purposes such as assessing system performance, improving web services and web site management. Holmes Realty Ltd. does not use this data to determine your identity unless required to do so as part of an internal investigation or other law enforcement purpose.

Information Collected Directly From You

Personal information is collected, used, disclosed and retained by our website is done so under the authority of British Columbia’s Personal Information Protection Act (PIPA). Personal information will only be used by authorized staff to fulfill the purpose for which it was originally collected or for a use consistent with that purpose unless you expressly consent otherwise. We do not disclose your information to other public bodies or individuals except as authorized by PIPA.

Holmes Realty Ltd. does not collect personal information about you unless you voluntarily provide it to use specific online services. However, if you choose not to provide the information required for online services you may still be able to access our services by traditional methods such as personal contact, fax or mail. Your decision not to participate in electronic service delivery activities will not impair your ability to browse the web site, read or download any information provided on the site.

If you believe that your personal information is being used for a purpose other than what was intended please direct your inquiries to our Privacy Officer.

What safeguards are in place?

Holmes Realty Ltd. is obligated to protect your personal information by making reasonable security arrangements against such risks as unauthorized access, collection, use, disclosure or disposal. Security measures have been integrated into the design, implementation and day-to-day operating practices as part of our continuing commitment to the protection of personal information we hold.

How long is information retained?

The length of retention will vary in relation to the nature of the service. If Holmes Realty Ltd. uses your personal information to make a decision that directly affects you, it must retain that information for at least one year so that you have a reasonable opportunity to obtain access to it. Information collected or created by Holmes Realty Ltd. is maintained in accordance with PIPA requirements.

How can I access and correct information I submit to a web site?

You can review any personal information collected about you by submitting a written information request to our Privacy Officer.

Links to other web sites

Visitors should be aware our web site may include links to web sites operated by other private businesses, government agencies, and non-profit organizations. When you click a link to another site, this Privacy Policy will not apply, however, you may be subject to the Privacy Policy of that new site, if one exists. Holmes Realty Ltd. is not responsible for the privacy practices or content of external websites.

Complaint Resolution

Any questions, concerns or complaints regarding this Privacy Policy must be directed to our Privacy Officer. If your complaint is not resolved to your satisfaction the PIPA provides a mechanism for independent review by contacting the Information and Privacy Commissioner.

Who to contact for more information about this privacy policy

If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By e-mail: Privacy Officer
By Phone: (250) 656-0911

We reserve the right to make changes to this policy. Any changes to this policy will be posted.